Welcome to Cozy Floor Style! These Terms and Conditions (“Terms”) govern your use of our website www.cozyfloorshop.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these Terms.

Our Target: At Cozy Floor Style, we specialize in providing premium flooring solutions for homeowners, commercial property managers, and DIY enthusiasts who value quality materials and straightforward shopping experiences.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Use the website only for lawful purposes and legitimate purchases
  • Not reproduce, duplicate, copy, or resell any products or content without authorization
  • Comply with all applicable local laws regarding online purchases and imports
  • Verify that your selected products are suitable for your intended use before purchase

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our flooring products including:

  • Area Rugs and Carpet varieties
  • Hardwood and Laminate Flooring options
  • Specialty flooring (Boat Carpet, Gym Flooring)
  • Installation materials (Carpet Padding, Transition Strips)

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings and natural material variations.

2.2 Custom Orders

Certain products like “Cut to Length” flooring materials are considered custom orders once processed and cannot be returned unless defective.

2.3 Product Availability

Our “In Stock” items ship within 1-2 business days. Other items may require additional processing time which we’ll communicate upon order.

3. Ordering and Payment

3.1 Order Process

Orders are completed when:

  • You receive an order confirmation email
  • Your payment is successfully processed
  • The item is shown as available in our inventory

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We do not store full credit card information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs or market conditions, though orders already confirmed will be honored at the original price.

4. Shipping Policy

4.1 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship globally except to certain Asian countries and remote areas. Customers are responsible for any import duties or taxes in their country.

4.3 Delivery Issues

Report any shipping damage within 48 hours of delivery by emailing [email protected] with photos of the damage.

5. Returns and Refunds

5.1 Return Policy

Most unused items in original packaging can be returned within 15 days of delivery. Non-returnable items include:

  • Unrolled/Cut Carpet Padding
  • Cut-to-Length materials
  • Used Commercial Floor Mats
  • Custom-ordered products

5.2 Return Process

  1. Contact us within 15 days with your order details
  2. Await return authorization
  3. Ship items to our Miami warehouse

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return results from our error.

5.3 Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect the returned items, issued to the original payment method.

6. Intellectual Property

All content on cozyfloorshop.com, including product descriptions, images, and logos, is the property of Cozy Floor Style and protected by copyright laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Cozy Floor Style is not liable for:

  • Improper installation or use of products
  • Results from failing to follow manufacturer guidelines
  • Natural variations in flooring materials

7.2 Website Use

We are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Third-party actions that affect service

8. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Miami-Dade County.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms:

Cozy Floor Style
3530 Washington Avenue
Miami, FL 46959 USA
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

Our Commitment: At Cozy Floor Style, we value transparency and customer satisfaction. These Terms are designed to create a clear understanding between us and our valued customers while protecting both parties’ rights.