At Cozy Floor Style, we’re committed to making your flooring shopping experience seamless from delivery to installation. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipment

Note: We ship globally except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Easy Returns & Exchanges

We stand behind the quality of our premium flooring products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

  • Item must be unused and in original condition
  • All original packaging and tags must be intact
  • Proof of purchase or order number is required

Non-Returnable Items

Due to hygiene and installation requirements, these products cannot be returned:

  • Carpet Padding (once unrolled and cut)
  • Cut-to-Length flooring materials
  • Commercial Floor Mats with visible wear
  • Any custom-ordered flooring products

Return Process in 3 Simple Steps

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Cozy Floor Style Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:
– Product Name:
– Quantity:
– Reason for return/exchange:
[Optional: Your preference for refund or exchange product details]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our team will review your request within 2 business days and provide:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any additional information needed

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item securely in its original packaging
  • Include all original tags and accessories
  • Affix the return label we provide (for prepaid returns)
  • Ship the package to our Miami warehouse

Refund Process

After we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement product you want
  • We’ll ship the new item once we receive your return
  • Any price difference will be charged/refunded accordingly

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or incorrect item
  • We’ll arrange for a replacement at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please allow extra time for international returns to be processed

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges.

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

Note: This policy applies only to purchases made directly through cozyfloorshop.com. For purchases through third-party retailers, please contact the seller directly.