At Cozy Floor Style (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cozyfloorshop.com or make purchases from us.

1. Information We Collect

We collect various types of information to provide and improve our flooring products and services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase.
  • Transaction Information: Details about products you purchase (such as area rugs, artificial grass, or hardwood flooring), payment method, and order history.
  • Technical Information: IP address, browser type, device information, and cookies when you browse our site.
  • Usage Data: Information about how you interact with our website, including pages visited and products viewed.
  • Commercial Information: For our commercial clients (contractors and designers), we may collect business information, tax IDs, and project details.

2. How We Use Your Information

We use the collected information for legitimate business purposes:

  • Process and fulfill your orders for flooring products (carpet tiles, laminate flooring, etc.)
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Communicate with you about orders, products, services, and promotional offers
  • Prevent fraudulent transactions and enhance security
  • Comply with legal obligations and enforce our policies
  • For commercial clients: manage bulk orders, provide detailed invoices, and maintain business records

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third parties who perform services on our behalf (payment processors, shipping carriers, IT services).
  • Legal Compliance: When required by law or to respond to legal process.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.
  • International Transfers: For global orders (excluding Asia and certain remote areas), data may be transferred to our logistics partners in your region.

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure servers and encryption technologies
  • Restricted access to personal data
  • Regular security assessments
  • PCI-compliant payment processing

While we strive to protect your information, no electronic transmission or storage is 100% secure. We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access, correct, or update your information
  • Request deletion of your personal data
  • Opt-out of marketing communications
  • Restrict or object to certain processing
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing certain requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze site traffic and usage patterns
  • Deliver targeted advertisements for flooring products
  • Improve website functionality

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain website features.

7. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Cozy Floor Style
3530 Washington Avenue
Miami, US 46959
Email: [email protected]