Welcome to Cozy Floor Style’s FAQ page! We’ve compiled answers to the most common questions about our premium flooring products and services. Whether you’re a homeowner, interior designer, or commercial client, you’ll find helpful information below about our products, shipping, payments, and more.
About Our Products
What types of flooring do you offer?
We specialize in a wide range of premium flooring solutions including:
- Area Rugs and Door Mats
- Artificial Grass for indoor/outdoor use
- Boat and Marine Carpeting
- Various Carpet options (including carpet tiles, padding, and transition strips)
- Ceramic Tile and Hardwood Flooring
- Laminate and Laminate Wood Flooring
- Commercial and Gym Flooring solutions
- Special “Cut to Length” options to minimize waste
Do you offer samples before purchase?
Yes! We understand how important it is to see and feel flooring materials before making a decision. Contact our customer service at [email protected] to request samples of our products.
What’s your most popular product for quick installations?
Our “In Stock Carpet” selection and “Cut to Length” options are particularly popular for projects requiring fast turnaround times. These options minimize waste and installation time while maintaining our high quality standards.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and expedite future purchases.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] or call our Miami headquarters if you need to modify or cancel an order. We’ll do our best to accommodate your request.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, typically delivered 10-15 days after dispatch (recommended for urgent projects)
- Free Shipping: Via EMS for orders over $50, typically delivered 15-25 days after dispatch (ideal for budget-conscious shoppers with flexible timelines)
Do you ship internationally?
Yes! We ship worldwide with the exception of some Asian and remote areas. Our trusted carriers (DHL, FedEx, and EMS) ensure reliable delivery to most global destinations.
How long does order processing take?
Orders typically process in 1-2 business days. During this time, our Miami team carefully prepares your flooring products, conducts quality checks, and packages them with specialized materials to ensure perfect condition upon arrival.
Pro Tip: For time-sensitive commercial projects or DIY installations, consider our “Cut to Length” options that minimize waste and our in-stock carpet selection for fastest delivery.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs (unless you qualify for free shipping on orders over $50). We don’t charge additional handling fees.
Do you offer price matching?
We’re committed to offering competitive pricing on all our premium flooring products. While we don’t have a formal price matching policy, we encourage you to contact us if you find a better price elsewhere, and we’ll do our best to accommodate your request.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if your items don’t meet expectations. Items must be in original, unused condition with all original packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your financial institution.
Still Have Questions?
Our Miami-based flooring experts are happy to help with any additional questions about our products, delivery times to your specific location, or recommendations for your project.
Contact us at [email protected] or call our headquarters during business hours.
Cozy Floor Style – Bringing beautiful floors to your home, one delivery at a time.